I understand the frustrations and challenges you have with this issue, accounts503, 

Our team is actively working on resolving this issue, and they will notify you by email as soon as a solution is applied. If you would like to stay updated on the progress of the investigation, you can still reach out to the support team and inquire about any updates. That way, your account will be affected to the open product investigation and your email will be added.

We appreciate your patience and understanding as we work towards finding a solution. Feel free to reach out to me anytime you require assistance.