Thank you for the comment but you've missed the point of my post.  There is no email to the client. There has been no change to the primary admin.  Nothing has transferred so the billing is still with me AND my client is really upset.  

I've done all the steps you outlined.  Nothing happens despite a success message on screen. I've restarted my computer.  I've cleared cache.  I've tried an incognito page.   I have done it over and over.

I've attached a clip of the success message.  I've checked the file again and there has been no change - no emails to the client or confirmations to me.  

Is there some other way?