Appreciate your effort in troubleshooting your computer and internet, Brenda.
Based on the troubleshooting steps you've already taken given by my colleague, I suggest contacting our support team for further assistance.
Here's how:
- Sign in to your QuickBooks Online company.
- Select Help.
- Select Contact Us and choose a way to connect with us:
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- Start a chat with a support expert.
- Get a callback from the next available expert.
Moreover, let me share this article you can check to learn more about the connection speed needed: System requirements for QuickBooks Online products.
I'll be here if you still have questions about the QuickBooks Online running slow. Have a great day, and take care.
