Hi bl7,

Welcome to QBCommunity!

I would recommend getting in contact with our Customer Success team to resolve this issue. Here is how you can do it from within QuickBooks:​​​

1. Select Help on the top-right corner of QuickBooks.
2. Select Contact Us.
3. Enter a brief description of the issue, then select Let's Talk.
4. Under Choose a way to connect with us, select Start a chat or Get a callback.

Bonny