Hi Jack912,

I understand how you feeling right now. This is not the experience we wanted our customers to have. For us to better assist you, I'd recommend contacting directly our Customer Care Team through the steps below. That way, one of our support agents can check your subscription in a secure form. 

Here's a link you can use to contact support https://help.quickbooks.intuit.com/en_AU/contact click on any topic and click on Start a message.

Post again in the Community if you have more questions. I'll be around to help!