Hello,

I have been using QuickBooks self employed for a few years without issue until last month. For some reason my monthly subscription through the apple app store did not go through and I got a message on the app saying that I need to renew, So I did that and payment went through and has been received by QuickBooks I assume as my bank account has been debited . 

However, I am still unable to access my account, it says that I still need to subscribe.