Hello vickihos,

I understand you're having fundamental issues with your bank account connection. This is not the experience we want to have for our customers. If you see error 103, it usually means the user ID or password is incorrect for the bank account you’re trying to connect.

If you've done all the basic troubleshooting steps when trying to connect your bank account in QuickBooks Online, I'd recommend reaching out to our Customer Support Team. That way, they can further escalate the unexpected behavior encountered to our banking team or to one of our senior support specialists.

In the meantime, you can still use the alternative solution by manually entering your transactions or manually importing them using a CSV file upload to manage your business, as always, please let us know if there is anything we can do to help. Thank you for your continued patience.