I am having the same problems. For the cost of the subscription it is ridiculous that there has been no resolution. In my case it has been over 6 WEEKS!!.

I AM FURIOUS.  I received an email on 1/7/22 saying that they were still working on it and would update me again on 1/8/22!! A month in a business with no accounting program!

The call centre operators are not local and despite trying to be helpful, are difficult to understand due to extremely strong accents. In the end, there is never anything they can do.

No one has suggested the CSV upload to me but frankly I don't see why I should have to go to this trouble.

Also - I asked to be reimbursed for my monthly payments since the program hasn't been working. They gave me $9.52!! 

Does anyone have any suggestions regarding which program is the best to go with?