Thank you for that advice, but it doesn't fix the problem. How did they get a pop up to occur within the QB software and why can't your tech's solve that issue? There's literally a pop up that happens in the middle of the screen once I open the QB software and if you hit close, it closes out the program. QB has already told me that this is a scam, but no one has been able to figure out how to remove this from our program. It comes up even before our company file is opened after starting QBs.