Hello Tim,
Thanks for posting in the Community! As per checking, there is no reported incident with regards to duplicated admin accounts in QuickBooks Online Payroll.
For us to better assist you, I'd recommend contacting our Customer Care Team. That way they can further check your payroll account in a secure form and verify the incident with our payroll partner provider KeyPay.
Here's how to contact support:
1. Sign in to your QuickBooks Online company.
2. Go to Help (?).
3. Select Contact Us.
4. Enter your concern, then select Let's talk.
5. Choose a way to connect with us:
- Start a chat with a support expert.
- Get a callback from the next available expert.
Post again in the Community if you have more questions about QuickBooks Online.
