Hi Joan123, 

Thank you for reaching out to us on this. 

Do you mind resetting your password one more time by following the link below? You can use the same password you used before. 

• Forgot password or user ID. How do I reset? [Video]
  • https://quickbooks.intuit.com/community/Manage-your-account/Forgot-password-or-user-ID-How-do-I-rese...

Thank you and please let us know how you go.