We want this resolve as much as possible, Zygoria.

We're unable to provide a timeline as to when this will be fixed. Rest assured that our engineers are trying their best to get this resolve as quickly as possible. 

Concerning the refund, it would be best to reach out to us. One of our specialists can provide details about refund questions right away. You can follow the steps provided in the previous replies on how to contact us.

Your patience and understanding are much appreciated as we're working for a fixed.