Hello, @propertyservices.

I can see that you've already contacted your bank about the connection setup on their end. I'd recommend speaking to one of our QuickBooks Online representatives to add you to the list of the affected users. They will email you once the issue is fixed.

Here's how to contact them:

1. Go to ? Help icon and enter the bank error message in the box.
2. Enter "Speak to a human".
3. Choose how you want to be assisted if it's either messaging or a callback.
4. Enter your details and wait for one of the QuickBooks representatives to assist you.

I've added an article just in case you'd like to bring your transactions to QuickBooks now: Manually upload transactions into QuickBooks Online.

You might see some duplicate bank transactions after the issue has been fixed if you manually them. To fix it, you can exclude and delete those transactions by batch. Here's a reference for this process: How to remove duplicate bank transactions in QuickBooks Online.

I'll be here if you have other questions or concerns. You're always welcome to comment below to let me know. Take care.