Hi Michelle24, 

I believe you have a Direct Feed with your bank account, which is most likely the reason you cannot see that option I mentioned previously as those steps can be used to troubleshoot Standard Feeds only.

We are currently experiencing some disruptions to certain Direct Feed connections that is affecting a number of customers with yourself being one of them.

Investigations are still ongoing. Engineers across multiple banking teams continue to work on this issue with high priority. 

As you stated previously Michelle24, our status page is the best way to keep up to date with what is transpiring at the moment - https://status.quickbooks.intuit.com.au/

We appreciate your patience in this matter and hope to resolve these issues as soon as possible to avoid any further roadblocks.

Kristian.