Hi Leia,
Access issues to the Employee section are usually resolved by fixing a setting in the app or browser and/or clearing the cache. If you are using the desktop app, we'd first suggest clearing the app's cache by first selecting the Help menu, then Reset App Data. You can also try uninstalling and reinstalling the app if this does not resolve the problem.
If you are logging in via a browser, you need to be sure third party cookies are enabled in your browser. We do recommend using Chrome for the best experience with QuickBooks Online and you can refer here for a guide on cookie management in Chrome. You can quickly enable cookies and clear the cache by:
- Select the 3 vertical dots in the top right hand corner of the browser, then select Settings.
- Under Privacy and Security select Cookies and other site data.
- Ensure the option selected is 'Allow all cookies'.
- Click 'back' on the browser and select Clear browsing data. Ensure the only option selected is 'Cached images and files', then Clear data.
As you've mentioned it's a MacBook, see here for a guide on cookie management in Safari as well. We'd also suggest disabling the 'Prevent cross-site- tracking' feature:
- In the Safari app, choose the Safari menu, then Preferences.
- Click Privacy, and ensure Prevent cross-site tracking is not selected.
- Ensure block all cookies is not selected.
If you are making any changes to browser settings or clearing your cache, ensure once you have saved them that you close and reopen the browser. If the above suggestions do not resolve your issue, I would suggest you reach out to our Support Team directly on 1800 046 038 for further troubleshooting so they can assist in getting you access to payroll.
-Kass
