Hi jodi10,

Thank you for testing a private browser. We would suggest clearing your browser's cache and/or testing this on a different browser to rule out a browser issue altogether. We recommend using Google Chrome for the best experience with QuickBooks Online, and you can clear the cache by:

1. In Chrome, hold down Ctrl+Shift+Delete and a pop-up will appear on your screen. You can also access this by selecting the Chrome menu (top right corner, three dots in a vertical line) and clicking More Tools, then Clear Browsing Data.
2. Select the option 'clear cached images' and make sure the other two options are unticked.
3. Select the time range All Time, then Clear Browsing Data.
4. Once this is complete, the pop-up will disappear. Please restart your browser and log in once more.

If you clear your cache and try other browsers however the issue persists, please reach out to our Support team directly on 1800 046 038 so they can record this particular use case and go through further detailed troubleshooting. You can also contact them by chat or organising a call-back:

1. In your QuickBooks Online, click the Help menu in the upper-right corner.
2. Select Contact us and enter the details of your concern.
3. Click Let's talk and choose Chat or Get a callback.
4. Enter the required information.

-Kass