Thanks for keeping me updated about the happenings on your end, @Sonia Muller.
Allow me to join this conversation and provide you with some insights about the visibility of the Invoices and Received Payments report in QuickBooks Online.
The Invoices and Received Payments report is not yet offered to all the regions in the world. This has been made available to selected counties. Rest assured that the AU version has it.
To get this issue sorted out, I recommend verifying your account if you are using the QuickBooks Online AU version. Once verified and the problem continues, I suggest accessing your account using a private window. It helps us identify if the issue is browser-related.
If you're now able to see the report, you can go back to your regular browser and clear its cache. Too much collected data on the browser can cause odd behavior in the system like being unable to see the Invoices and Received Payments report. Removing them can prevent this problem from occurring in the future.
However, if doing this doesn't make a difference, I suggest contacting our Customer Care Team. They have the necessary tools like the remote-viewing session that can help determine the root cause of this matter. They can also open an investigation ticket if necessary.
In addition, here are links that you can check out about the reports that are included on your subscription for both AU and rest of the world versions:
Know that I'm just a reply away if you have any other concerns. I'll make sure you're all set. Wishing you all the best and stay safe.
