Thank you for reporting this behavior, Robinson2.
If you haven't already, you can do the basic troubleshooting steps to see if this is just caused by random browser issues. However, if it's the same thing, please contact our QBO Support to check this further using more tools.
We can start by signing in to your QBO company using a private window. This step will disable the extensions and stops the cache from saving your search history.
- Google Chrome: Ctrl + Shift + N.
- Safari: Command + Shift + N.
- MS Edge and Firefox: Ctrl + Shift + P.
If private browsing resolves the issue, you can clear your browser's cache. If not, please use a different browser to see if this only happens to the one you are using.
To contact our QBO Support:
- Click on Help and click the Search tab.
- Click Contact Us at the bottom.
- Enter a sentence to describe the issue and click Continue.
- Choose Start a chat.
On the other hand, if you need references for QBO, just visit the main support page and click More Topics.
You can always go back to this thread if you have more questions. Have a good one.
