Hello AdrianF, thanks for posting on this thread, if the codes aren't posting correctly then we will need you to call in so we can set up a screen share with you and take a look into it more for you. The help line is open mon to fri 8am to 7pm and is free from any UK mobile or landline the number to ring is 0808 234 5337 also it would be best if you have a clear description of what it should do vs what it is doing as well so you can tell the agent on the phone thanks.