Thank you for posting here in the Community, @ChrisJUK.
To re-authorise Making Tax Digital (MTD) in QuickBooks Online (QBO) you’ll want to ensure that everything is done the following are correct:
- You're not signed up for MTD.
- Although you have registered for MTD, HMRC is not connected to you.
- You need to re-authenticate MTD in QuickBooks.
- For the Government Gateway, you used the incorrect credentials.
- Verify that you are utilizing the correct VAT number.
- The MTD link was set up by an accountant.
- The MTD connection was established by a client (for accountants)
- You don't owe anything to HMRC right now.
If you still encountered the same issue or error, I suggest you reach out to our Technical Support Team. Our phone representative has the tools to securely pull up our account and double checked your company file to get into the core of the issue.
Since the Community is a public forum, contacting our support is the best option.
Here’s how to get in touch with them:
- Go to the (?) Help icon in your QuickBooks Online (QBO) account.
- Select the Search tab, and click Contact Us.
- Enter a brief discussion of your concern and click Continue.
- Select either Chat with us (if you prefer messaging) or Give us a call.
Please ensure to review their support hours to know when agents are available. This way, you can contact them at a time that is convenient for you.
Furthermore, once you got sorted out with re-authorising your MTD, you can refer to this article to submit it for VAT return: Submit a MTD for VAT return to HMRC in QuickBooks Online
Feel free to get in touch if you need further assistance with taxes. The Community always has your back. Stay safe!
