Hello there, @Karen J1. We understand the urgency of fixing this concern. Let us route you to the support that can help you settle this.
Ensuring that credentials are accurate and up-to-date seems necessary for your business. As I can see, you have an open connection to HMRC, yet your details are still not updated. I recommend contacting the support team to investigate the possible root cause and provide a resolution.
Here's how:
- Sign in to your QuickBooks Online company.
- Select Help (?).
- In QB Assistant, enter the topic you need help with. You can also enter questions.
- In Search, select Contact Us to connect with a live support agent.
Moreover, you can reach our support team from Monday to Friday for a Live chat. They are available from Monday-Friday 8:00 AM to 10:00 PM and 8:00 AM to 6:00 PM for Saturday-Sunday.
On the other hand, I recommend scanning this article to assist you with the latest Making Tax Digital (MTD) changes and its effects on your business: Everything you need to know about Making Tax Digital (MTD) for VAT with QuickBooks Online.
Reply to the thread for more questions regarding MTD or any QBO-related concerns. We're here to assist you. Have a good one!
