Hey there, @expressconst.
Ideally, the steps provided by my colleagues should help track the Square processing fee. Since this isn’t the case, we’ll have to determine what’s causing the issue.
For the safety and security of your account, I suggest contacting our QBO Care Team. They can view your transactions in a secure environment and assist in recording and matching your Square transactions.
- Go to the Gear icon at the top, then scroll down and choose Contact us.
- Type in contact support in the field box and hit the Let’s talk button.
- Select on how you want to get in touch with our support: Start messaging or Get a callback.
When contacting them, the transactions are now properly recorded in your account.
Stay in touch if you have any questions or concerns while working in QBO. Please know I’m just a comment away for help.
