We didn’t intend to make you feel that way, @snhhull.

I want you to know that your opinion is important to us and we value it. We didn’t want you to feel as though we’re denying you the opportunity to talk with our U.S based agents.

We appreciate you for giving us your feedback about this matter. Don’t worry, I’ll send your feedback here on my end so we can improve it in future phone interaction with our customers.

If you need help with anything else, you can always post here in the Community. We’re always ready to help.