Thanks for joining this thread, CINDYMAS.

I can help get you back on track by performing some troubleshooting steps.

Before proceeding, make sure to update QuickBooks to the latest release version to enhance its overall performance. Aside from that, create a back up copy of the company file to keep a record of the transactions.

Then, suppress the desktop without opening a company file. This will determine if the problem is with the data or the software.

Here’s how:

1. Open the company file from the No Company Open window.
2. On your keyboard, press and hold the Alt key and click on Open at the same time.
3. In the QuickBooks Desktop Login window, enter the user name and password. If you don’t see the window to enter the login credentials, don’t release the Alt key.
4. Continue on pressing and holding the Alt key and click on OK.
   Note: Do not release it until your file is completely open.

If the steps don't work, please open a sample. This is to determine if the issue is with the software or the company file.

To open:

1. At the top menu bar, choose the File option and select Close Company/Logoff.
2. In the No Company Open window, click on the drop-down for Open a sample file.
3. Select any sample file.

If the error persists, I suggest performing the steps in this article and follow them in order. This is to ensure you can use QuickBooks without any issues.

Just go directly to the Solution 3 for the detailed instructions: Unrecoverable Error: General Troubleshooting Steps.

This should help you move forward. Let know if these steps work for you. I’ll be right here to assist further.