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Thank you for trying the steps given by my colleagues above, @Megan10.
You can uninstall and reinstall your QuickBooks Desktop. Let me guide you through the steps.
Since you've already tried the steps given above, let's try uninstalling your QuickBooks Desktop. This way, you can download the latest release of QuickBooks.
Once you've uninstalled your QuickBooks, you can now reinstall it. First, you'll need to select your product version to download it. Once you've selected your product, click on Get the latest updates.
Then you can follow these steps to successfully reinstall QuickBooks:
- Select Yes to All.
- Select Next.
- Agree to the Software License Agreement, then select Next.
- Enter your License and Product numbers, then select Next.
- Choose a new install location or select Next to install to the default directory.
- Select Install.
- Select Open QuickBooks to get started.
- Activate QuickBooks and you're all set.
For further guidance, you can refer to this article: Install QuickBooks Desktop.
Don't hesitate to let me know if you need help with anything else. I'll be here to assist you.