Thanks for bringing this concern to my attention, @mklinejr.
Allow me to provide additional troubleshooting steps to get this sorted out.
Updating your server manager is a good start when it comes to fixing server issues.
To do that:
- Download the patch from Update QuickBooks Desktop to the latest release.
- Reboot the server after the patch installation completes.
- On the workstation, after the server has been updated, you may get the following message: The company file needs to be updated to work with this version of QuickBooks Desktop.
- There will be a prompt to create a backup which is required since these updates can modify the database structure.
- Follow the prompts and after backup is completed, you should be able to open the file.
If updating the server doesn't make a difference, you can try using the file doctor tool to help fix network and file issues. To do that, you may follow the instructions found in this link: Fix your Damaged Company File or Network.
Lastly, if the problem continues after trying these steps, I'd suggest reaching out to our Customer Care Team. They have an advanced tool that can help investigate what's causing the issue.
You can always reach back out to me if I can be of further assistance with this concern. Just leave a reply below and I'll get back to you. Have a nice day!
