Thanks for joining this thread, dso0216.

I appreciate letting us know that you’ve already contacted our Technical Support about the issue and its result.

Since your client can export the report using another computer, we’ll have to check how the Excel is installed on the device. The way the software is lodge also affects how it works.

I suggest reaching out to our Technical Support again since they have tools to configure the software’s setup. For your convenience, you can either choose to chat with a support agent or arrange a callback.

With our support team's help, you should be able to export Excel to all computers.

Please let me know how it goes after contacting them. I want to make sure this is taken care of.