Thanks for joining this conversation, Conplex.

Let me help make sure you can set up QuickBooks Scan Manager.

First, I want to thank you for sharing the troubleshooting you've tried. Knowing so will help us isolate the problem.

Since you've already tried the recommended steps, I suggest contacting our QuickBooks Desktop Customer Care. They have the resources and tools such as screen-sharing to help investigate this further. Please let the representative know what you've tried so far, so we don't recommend the same troubleshooting.

Here's how to reach us:

1. Open QuickBooks Desktop.
2. Click Help at the top and choose QuickBooks Desktop Help or press F1 on your keyboard.
3. On the Have a Question? screen, scroll down and select the QuickBooks support.
4. Select a topic.
5. Click the Start a Message button.

You can always go back to the article provided by my colleagues above for further guidance.

That should get you on the right track.

I'm sure they will take care of this for you. It's my priority that this is resolved for you, so please let me know how it goes. I'm cheering you to continued prosperity.