Hi there, @treetopskitty.

If you're trying to print the customer's address labels and the Print Forms option doesn't show up, let's make sure that your QuickBooks is updated to the latest release. 

To manually update your QuickBooks, you can follow these steps: 

1. Close your company file(s), then close QuickBooks.
2. Right-click the QuickBooks Desktop icon on your desktop, then select Run as administrator.
3. While on the No Company Open screen, go to the Help menu, then choose Update QuickBooks...
4. Go to the Options tab, select Mark All. then select Save.
5. Go to the Update Now tab, then mark the Reset Update box.
6. Select Get Updates button.
7. When Update Complete appears, close QuickBooks Desktop.
8. Reopen QuickBooks Desktop. If you get the message to install update, select Yes.
9. When the installation is complete, restart your computer.

For additional reference, you can check this article: Update to the latest release of QuickBooks Desktop. 

If the same thing happens, you'll need to repair you QuickBooks Desktop by following the detailed steps in this article: Fix QuickBooks Desktop (Windows). 

If you need further assistance with the steps, I recommend contacting our QuickBooks Desktop Support Team. They have additional tools to pull up your account and do a remote session.

Here's how to contact our customer support:

1. Select QuickBooks Desktop Help from the Help menu.
2. You can also press F1 on your keyboard to bring up the same Help Panel. 
3. In order to route you to the correct support expert, we need to know what type of question you have.
4. Click Continue.
5. We’ll provide you a few options. You choose which one is best for you.

Please let me know how it goes. I'll be around to help if you have additional questions about the file forms option. Have a good one.