I'm glad to see you here today, Bubba1,
I want to make sure you're able to bank up your company file on your computer.
May I know what QuickBooks version are you installing on your computer? Is it the QuickBooks Desktop Mac version or QuickBooks for Windows? Also, what error message are you getting? Any details about the issue will surely help narrow things down.
This unexpected behavior usually happens when the backup location is no longer accessible. What you can do is to verify where you're company file is located. Rebooting your computer can also help resolve this problem.
If the steps will not resolve the problem, lets run the Verify/Rebuild Utility Tools which often detects and resolve any data issues within the company file. Follow the steps below:
To run the verify utility:
- From the File menu, click on Utilities.
- Select Verify Data.
To run the rebuild utility:
- From the File menu, click on Utilities.
- Select Rebuild Data.
Once done, close and re-open the company file then log in as the company Admin. That should help get past the hurdle you're experiencing.
Please let me know how this goes, Bubba1. I want to ensure everything's working fine on your end. Have a good day!
