Good day, veraY.

Thanks for bringing this to our attention. I'm here to help point you in the right direction and get the Outlook option show up in QuickBooks Desktop.

I appreciate you performing all the troubleshooting steps to resolve this. Since none of them work, I recommend reaching out to one of our experts. They'll be able to pull up the qbwin.log to check unforeseen conditions of your company file and perform a screen-sharing session for further isolation.

Here's how to get in contact with them:

1. Open QuickBooks.
2. Go to Help.
3. Select QuickBooks Desktop Help.
4. Click on the Contact us link and choose a topic.
5. Enter your account information and click on Submit.
6. Click on the Start Message button.

This should point you in the right direction. Please let me know how things go after contacting them. I want to ensure this matter gets resolved.