QB support is lackluster at best.  Since it has the bulk of the market share it just does not care about supporting its customers.  

How many users are under the false assumption that their information is being automatically backed up?  Many will find out when their computer fails and they attempt to retrieve their backup file only to find out QB has NOT been performing automatic backups.

The real kicker is the fact that QB has known about this issue for almost two years and has not delivered a solution.