Good day, ngregory.
Allow me to chime in. I'm here to make sure you're able to install QuickBooks, so let me direct you to the right support.
It's possible that your QuickBooks exceeds the grace units in registering and installing the software. With issues like this, I recommend contacting our Technical Support Team. They have direct access to your account and will add grace units to your QuickBooks License.
Here's how to get in contact with them:
- Open QuickBooks.
- Go to Help.
- Select QuickBooks Desktop Help.
- Click on the Contact us link and choose a topic.
- Enter your account information and click on the Submit button.
- Click on the Start a Message button.
Just so you're aware, access to any add-on services installed in the 2016 version of your software will be discontinued after 31st of May 2019. For more in-depth information the QuickBooks policy, you can refer to this article: Discontinuation policy and upgrade information.
This should point you in the right direction. Let me know how it goes after contacting them. I want to make sure everything you're all set with this concern.
