Good afternoon, @jkfrank.
Welcome to the Community. We appreciate you chiming in on this thread with your question.
If none of the suggestions in the thread worked for you, we recommend contacting our Customer Support Team for further assistance. They'll be able to review your account with your and walk you through some additional steps to get this taken care of. Here's how:
- Go to the Help menu.
- Press the QuickBooks Desktop Help/Contact us button.
- Enter your question.
- Tap Let's talk.
- Choose to Get a callback.
Please keep us updated on how the call goes. We want to ensure that you get this resolved as soon as possible. Have a great day!
