I understand that seeing a prompt like this can be confusing, especially when you're running QuickBooks Desktop on a supported system. I'm here to provide clarity and guidance on this matter.
The pop-up is likely due to a misidentification issue caused by QuickBooks incorrectly detecting the operating environment. This can happen in Remote Desktop or virtual setups.
To help correct the OS detection issues, let's start by ensuring that your QuickBooks is updated by following these steps:
- Navigate to the Help menu, then select Update QuickBooks Desktop.
- Select Update Now, then Get Updates.
- Close and reopen QuickBooks to refresh it.
However, if you're using Remote Desktop, I suggest running QuickBooks directly from the server console or on a local machine to see if the warning disappears.
If the issue persists after following these steps, I recommend contacting our live support team for further assistance. They can troubleshoot this case further and ensure you won't encounter the same prompt.
On the other hand, you can rest assured that the features offered by QuickBooks won't be affected by this.
This thread will remain open if you have additional questions. We're always here to help.
