Hey there, @anodecathode. 

It's great to see you back in the Community! However, I hate to hear that you're having trouble with your QBO mobile app. 

Let's try one more troubleshooting step to help resolve this problem: 

• Switch to a different wi-fi or mobile network (temporarily connect to a different network) 

If the issue persists, I recommend contacting our Customer Support Team again. You can provide them with the troubleshooting steps you have taken and then they can escalate the problem. 

Please come back and let us know if this works or if you had to get in touch with them again. We want to ensure that you get this taken care of as soon as possible. Take care!