We did that and all they did was run the pdf & print doctor, reinstall the software, have me clear cache and reboot- then i got hung up on after she rudely told me to hold. The customer support is why i am addressing this myself in the first place; bad support is worse then no support- i have risked that level of response enough times to know its Russian roulette; showing as how i know the software better then your level 1 techs, i am asking the community if they have had similar experiences and what might've been done to resolve it.

If the likely cause is the way the bank is posting their transactions PDFs then i will call the bank, but the fact it worked prior to a windows 11 upgrade leans me into thinking its an issue with QuickBooks, Microsoft, or Adobe- functionally as a software developer these 3 are known to cause things to break then "move on" and when support is as bad as it has been for me? yeah, we seek answers from fellow users, live support would be another 10 hours of BS if i invested in that route.