Thanks for getting back with the Community, ann51. I appreciate your detailed information.
Since you're continuing to experience problems upgrading QuickBooks, I'd recommend getting in touch with our Customer Care team. They'll be able to pull up the account in a secure environment and conduct further research with you.
They can be reached while using QuickBooks.
Here's how:
- In your top menu bar, go to Help, then QuickBooks Desktop Help/Contact Us.
- Enter a question, keyword, or topic.
- Select Contact Us.
Be sure to review their support hours so you'll know when agents are available.
If there's any additional questions, I'm just a post away. Have a wonderful Monday!
