Thank you for your efforts in following the aforementioned solution provided, David. Since the issue persists, let's explore further with some additional troubleshooting methods that can help resolve this matter.
To begin, we recommended to uninstall and then reinstall your QuickBooks Desktop. At the same time, ensure you're using the latest version of our installer for this process. This will help resolve any software conflicts and make sure that you have access to the latest features and security enhancements.
Before we proceed, please download the latest version of QuickBooks installer and keep your license number on hand. Once done, let's now begin with the process.
Remove your QuickBooks
- Access the Windows Start menu. Type Control Panel in the search bar and open it.
- Choose Programs and Features or Uninstall a Program.
- Locate the version of QuickBooks Desktop you wish to uninstall from the list of programs.
- Click on Uninstall/Change, then Remove, and proceed by selecting Next.
- If this option is not visible, log out and log back into Windows as an administrator or a user with admin privileges.
Once you have completed the uninstallation, proceed with reinstalling QuickBooks. It is important to note that during the reinstallation process, QuickBooks will automatically create new folders and rename the old ones.
For more details, please check out this article: Reinstall QuickBooks Desktop.
Additionally, if the issue persists after following the steps above, we recommend reaching out to our customer care team. They possess the necessary expertise to identify the root cause of the issue and provide the appropriate resolution.
I'll include this article that can help you in case you encounter any errors while using QuickBooks: Fix QuickBooks Desktop Update Errors
You're free to post or reply in this forum if you need further help in installing your QuickBooks, David. We'll be here to help you out anytime.
