We hear and appreciate you for following the steps provided earlier, @viveks. Also, we value your time and presence here in the Community space.
We want to ensure you get through your current situation and have your queries resolved on time. Upon reading your post and knowing this has been for a month now, it's best to contact our QBDT Customer Care team.
Specialized tools are available to them, allowing secure access to initiate an investigation and provide detailed information to address the issue of why you're unable to complete the update even after turning off Windows Defender.
Please know that the Community is a public forum, and we cannot perform such actions. Here's how to reach our QBDT customer care team:
- Open your QBDT account.
- At the top of your account, select Help.
- Choose QuickBooks Desktop Help/Contact Us.
- Click on Contact Us.
- Please give a brief explanation of your concern, then press Continue.
- Log into your Intuit account. Select Continue, then Continue with my account.
- Check your email since a single-use code will be sent there.
- Type in your code and click Continue.
- Choose if you want to Chat with us or Have us call you.
Please be aware that the operating hours of our QBDT customer care team vary depending on the subscription. Supports for QBDT Plus, Pro, and Premiere versions are available Mondays to Fridays from 6 am to 6 pm and for QBDT Enterprise, supports are available any time/day.
Additionally, I've added some resources that provide direction on how to tackle installation issues or errors:
We're determined to improve your experience here in the Community space. Please keep us posted on how it goes. We've got your back and won't stop assisting until you get through this situation.
