Hey!

I called my bank, Chase, and they say the connection issue is an issue with Intuit. At this point, both of you are passing me off on the other. 

The customer service agent could only suggest I delete my Intuit connection and start over. That wasn't very reassuring since it is October. I have already categorized so many transactions. The thought of losing all of my work because Intuit and Chase cannot figure out why the bank connection dropped is so sad. This also isn't the first time I have been told I just have to manually connect my transactions after using a solid connection with a different bank that I no longer use. 

The convenience of having my business transactions appear seamlessly is why I subscribe to this service, but if one of the core features is not working for my needs, I am likely not going to renew my subscription. I will be looking for an alternative for next tax season.

Should Intuit and Chase commit to fixing this issue, please respond to this thread. While it will be a huge lioss of such a promissing feature. It is not worth the expenses if features don't work.