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Replying to:
ShangY
QuickBooks Team

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I appreciate you sharing the steps you've taken to resolve the issue, @scout94. I'll provide clarification and additional support to help you continue updating your QuickBooks Desktop (QBDT) seamlessly.

To enable installation, you'll need to add QBDT to your Bitdefender exclusion list. Disabling it won't fix the error.

If the issue persists, please contact our Customer Care Support team for further assistance. They have the right tools to access your account and investigate the matter in detail.

Here's how to reach them:

 

  1. Open your QuickBooks company.
  2. Select the Help (?) icon.
  3. Type your concern in the search field.
  4. Click on Contact Us.
  5. Choose a way to connect with an expert:

 

  • Chat with an expert
  • Get a Callback

 

Additionally, you'll want to save a copy of your financial data to safeguard it against potential technical issues or corruption. 

If you have any further questions about the installation process or the next steps to take, please don't hesitate to ask. It's always our pleasure to help.

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