It sounds like they don't care.  I can believe more people are not complaining about the contact name printing on the check.  Seems like a simple fix to me.  I just had a vendor call and their office check scanner was not working so they had to make deposits at the counter.  They refused to process the check because the contact name printed on the check was not associated with the account.  They are waiting to get the office check scanner fixed in order to deposit the check.