The rookies that are assigned to answer the "contact us" don't  / won't look up the case number.  I'm trying to run a business to make money, that some goes to Intuit, and don't have time to keep talking to low level techs.  They only seem to google the issue and come to the same conclusion, Call UPS / Stamps its 3rd party software.  I've done your suggestion 4 times.  Please have tier II or higher techs reach out.  

@Anne16720