I recognize the urgency of resolving the issue related to using the shipping manager in QuickBooks Desktop (QBDT), @Buynet and @Anne16720. However, the best action we can take is to contact our support team again.
I appreciate the efforts you've made before posting in this forum. After some research, I've discovered that we've received several reports similar to your situation. Please rest assured that our engineering team is fully aware of this issue and is working on resolving it as soon as possible.
For now, I recommend contacting our support team and informing them that you're experiencing the same issue as the case number (INV-73387). By doing so, they can include you in the list of affected users and notify you as soon as a resolution is implemented.
To contact them, here's how:
- Open QuickBooks.
- Go to Help, then select QuickBooks Desktop Help/Contact Us.
- Click Contact Us, then enter a brief description of your concern.
- Hit Continue and sign in to your Intuit account.
- Choose Chat with us or Have us call you.
If you're a Pro, Premier, or Plus subscriber, you can contact us from Monday to Friday, 6 AM to 6 PM. For Enterprise users, you can reach out to us any time, any day.
For reference, please visit this article: Contact QuickBooks Desktop support.
Additionally, if you want to track and manage your QBDT account in an organized manner, please check out this helpful article for guidance: Set up and use class tracking in QuickBooks Desktop.
Please know that the Community space is always open if you have additional questions about using the shipping manager in QBDT. Just hit the Reply button if you have one.
