Did anyone get this resolved?  The first tier tech help is absolutely useless. Even with case number the QB poster put at the end of this, they can't seem to figure out what they are doing.  This last agent told me to go to Contact us and type in the issue and select call me.  OMG - I told her that is why you called me.  LOOK UP THE CASE NUMBER INV-73387.  Absolutely brain dead.