It is so true!  As if we are not frustrated enough trying to find work-arounds for this shipping glitch, support always wants all the details again EVERY TIME YOU CONTACT THEM!  What is the point of generating a support ticket if it is not used to review the issue and progress made (or lack of progess)?  In any case, we still have no resolution on the inability to use shipping manager in quickbooks on SOME of our workstations.  Some of our workstations are able to use shipping manager - leading me to believe there is something in the newer versions of the Windows operating system that is not properly communicating with QuickBooks.  Support team, PLEASE let me know when you are able to fix this KNOWN issue that is negatively affecting your customers ability to work efficiently.  The silence on this matter only makes us think no one cares about our experiences -- just keep paying the subscription....