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Replying to:
ZackE
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Thanks for joining the Community and getting involved with this thread, sts098.

 

I've reviewed our ongoing investigation and can confirm a file located at C:\Program Files\Intuit\QuickBooks 2024\ZRush_ShipRush_QB.ocx isn't mentioned in our workaround solutions. The relevant files were mentioned in my colleagues posts earlier in this thread.

 

Since you're unable to locate the files mentioned in the troubleshooting steps shared by my colleagues in this thread, I'd recommend getting in touch with our Customer Care team and referencing the investigation's case number (INV-73387).

 

They'll be able to pull up your account in a secure environment and conduct further research with you. They can also add the account to our list of affected users. This ensures you'll receive email notifications about any updates relating to the investigation.

 

They can be reached while you're using QuickBooks.

 

Here's how:
 

  1. In your top menu bar, go to Help, then QuickBooks Desktop Help.


     
  2. Click Contact Us.


     
  3. Enter a brief description of the issue in our Ask a question (or tell us what's wrong) field.


     
  4. Hit Continue.


     
  5. Select We’ll contact you for a callback or Message Us to start an instant messaging session.

 

Be sure to review their support hours so you'll know when agents are available.

 

Please feel welcome to send a reply if there's any additional questions. Have an awesome Tuesday!

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