Thanks for joining the thread and adding a clarification, @hoop. I'm happy to offer some steps to troubleshoot the issue and ensure the transaction is properly recorded in QuickBooks.
Sometimes, too much cache accumulated in a browser can cause unexpected results or errors when recording transactions in QBO. This can be the reason why you're getting the error message.
To isolate and fix the problem, access your account using a different or private browser. You can use either of these shortcut keys:
- Google Chrome: Ctrl + Shift + N
- Mozilla Firefox: Ctrl + Shift + P
- Microsoft Edge: Ctrl + Shift + P
- Safari: Command + Shift + N
If it works, return to your regular browser and clear its cache. This is done to speed up the process the next time you do a transaction in QuickBooks Online. Also, an alternative way is to use other compatible browsers.
You can also utilize the Purchase Order report in QuickBooks to view a summary of all unfulfilled purchase orders, including vendor names, delivery dates, and open balances.
Feel free to reach out if you have any further questions or concerns when entering purchase orders in QBO. I'm here to assist you.
