Good morning, @P2w2001. 

Thanks for chiming in on this thread. 

If none of the steps worked above by my colleague, I recommend contacting our Customer Support Team for further assistance. Here's how: 

1. Go to the Help menu. 
2. Press the QuickBooks Desktop Help option. 
3. Click the Contact Us button. 
4. Enter your question and tap Let's talk. 
5. Scroll down and pick to Get a callback. 

Keep us updated on how the call goes. I'm only a post away if you need me again. Take care!